FAQAnswered plainly

Questions,answered plainly

Everything staff usually ask before and after getting set up.

Is VU Prime affiliated with Virtual University of Pakistan?

No. VU Prime is an independent software product. It is not affiliated with, endorsed by, or operated by Virtual University of Pakistan.

Who can use it?

Any authorised staff member at a VU campus, using their own valid VU portal login. Subscriptions are activated per campus.

What does it cost?

VU Prime is a paid subscription, billed monthly or yearly. Contact us and we'll walk you through current pricing and activation. Most campuses are set up the same day. See the Pricing page for plan details.

Is my students' data safe?

Yes. Automation runs inside your own browser using your own portal session, and your VU password is never stored. When you save a student through Admission AutoFill, the record and its documents are kept in your campus's private, isolated space on VU Prime's servers. No other campus can see them, and they are never sold. See the Privacy Policy for the full picture.

What if something goes wrong mid-batch?

Every bulk action, from challan marking to WhatsApp sending, can be paused and resumed. Nothing is lost if your connection drops or you need to step away.

Can I use VU Prime on more than one computer?

Yes, up to your account's device limit (2 by default). If you need to move to a new computer and you're already at the limit, we can free up a slot. Just get in touch.

Does VU Prime work on a phone?

The main extension runs on desktop Chrome, since that's where the VU portal workflow lives. For Admission AutoFill you can pair your phone by scanning a QR code and capture documents with its camera. Everything else is designed for your campus computer.

What happens if my internet connection drops?

VU Prime keeps your verified access for a short grace period, so a brief outage won't lock you out mid-task. If you're offline for an extended stretch, you'll need to reconnect and let it re-verify before continuing.

How do I cancel or stop using VU Prime?

Email us and we'll deactivate your subscription. There's no self-serve cancellation yet, but requests are handled promptly. Uninstalling the extension at any time also stops it running, whether or not your subscription is still active.

Still have a question?

Message us directly and you'll hear back from VU Prime support, usually the same day.